ViaTech handles all orders, license numbers, etc. for us. They're having full access to the eLicense database, and can help you with any eLicense-related problems.
If you lost your order ID, search for the file receipt.txt in the program directory. It contains the Order ID. Install and start your program and click on "License" on the purchase screen to enter or paste this order ID.
If you lost your order ID/license number or need one restored you need to contact ViaTech with proof of your purchase. Send them as much information about your purchase as possible, like your name, address, email address, the last 4 digits of the credit card number.
Emailing our support team won't help as ViaTech handles all of these issues.
ViaTech Technologies, Inc.
69 Wexford Street
Needham, MA 02494
Phone Number: 781-449-7601
Fax Number: 781-449-7604
Customer Support:
support@elicense.com
eLicense FAQ:
http://www.elicense.com/UserSupport
ViaTech web site:
http://www.elicense.com/
You can prevent this situation simply by saving the order ID and/or the file receipt.txt in a safe place. Also whenever you install a new version of your MS Windows, purchase a new computer or format the harddisk, make sure you first un-license your eLicense-enabled software. Read
this to learn how.
